Question 1

How do I know the cutoff date to receive my order before major holidays (e.g., Christmas, Easter)?

Accepted Answer

Prior to major peak seasons (such as Christmas and Easter), we post recommended courier cutoff dates on our top announcement banner and order checkout pages. To avoid transit congestion with national carriers, we always recommend placing holiday orders at least 7–10 business days in advance for metro areas and 10–14 business days for regional or remote postcodes.

Question 2

What happens if a public holiday is specific to only certain Australian states (e.g. Melbourne Cup, Labour Day, WA Day)?

Accepted Answer

Because our dispatch hubs and courier distribution centers operate across multiple Australian states, regional or state-specific holidays may affect transit depending on the route: If the dispatch warehouse is in an affected state, packaging and collection pause for that day. If your delivery destination is in an affected state, local courier delivery vans will resume the following business day. Interstate linehaul routes continue running where permitted.

Question 3

Why hasn't my tracking number updated during a public holiday?

Accepted Answer

If you received a shipping confirmation right before or over a public holiday, your shipping label has been generated and your parcel is packed. However, tracking milestones only update once courier drivers perform their initial depot scans on regular business days. Please allow 24–48 hours after the holiday for the courier tracking portal to show live transit scans and estimated delivery dates.

Question 4

Can I still place an order during a public holiday or long weekend?

Accepted Answer

Yes, absolutely! Our online store and checkout are open 24/7, 365 days a year. You can browse, apply promo codes, and complete your order at any time. Your items will be safely reserved in our inventory and queued for priority packing as soon as our warehouse team resumes operations on the next business day.

Question 5

How do Australian public holidays affect order dispatch and delivery times?

Accepted Answer

Our warehouse and major Australian freight partners (including Australia Post, Aramex, and Toll) observe all national and state-gazetted public holidays. Dispatch: Orders placed on or immediately before a public holiday will be prepared and dispatched in sequential order starting the next available business day . Transit: Couriers do not operate linehaul or residential deliveries on public holidays, which may add 1–2 business days to standard transit times. You will automatically receive your tracking link via email as soon as your parcel is scanned into the courier depot.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay for quick checkout. All transactions are processed securely in Australian Dollars (AUD) via Stripe.

Question 7

Is my payment information secure?

Accepted Answer

Yes. Your payment security is our top priority. We use Stripe — a certified PCI Service Provider Level 1 (the highest standard in payment security). All sensitive payment data is encrypted with 256-bit SSL. Atech Warehouse never sees, stores, or processes your raw credit card information.

Question 8

Are prices in AUD and do they include GST?

Accepted Answer

Yes. All prices across our store are listed in Australian Dollars (AUD) and are inclusive of 10% GST. An itemised Australian tax invoice with our ABN is automatically emailed to you upon order confirmation.

Question 9

Why was my payment declined at checkout?

Accepted Answer

Card declines typically occur due to strict bank fraud protections, incorrect billing address/postcode, mistyped CVV/expiry date, or daily spending limits. We recommend double-checking your card details, trying an alternate card / Apple Pay / Google Pay, or contacting your card issuer to authorise the transaction.

Question 10

How and when will I receive my refund?

Accepted Answer

Approved refunds are automatically credited back to your original payment method. Depending on your financial institution, funds generally appear in your account within 3 to 5 business days. You will receive an email confirmation as soon as the refund is initiated.

Question 11

Can I apply a promo or discount code to my order?

Accepted Answer

Yes! You can enter any valid promotional code in the promo code field in your shopping cart or during checkout. Your discount will be immediately calculated and reflected in your order summary before you make payment.

Question 12

My item arrived damaged. What should I do?

Accepted Answer

Please inspect your parcel upon delivery. If your item is damaged or faulty, take clear photos or video of the product and packaging and contact us at support@atechwarehouse.com.au as soon as possible (ideally within 48 hours to help us expedite courier claims). We will assess the issue promptly and arrange a replacement, repair, or full refund in accordance with Australian Consumer Law.

Question 13

What kind of warranty do you offer?

Accepted Answer

Products sold on Atech Warehouse come with a 12-month warranty where specified from the date of delivery, covering defects in materials and workmanship. In addition, all purchases are backed by non-excludable consumer guarantees under the Australian Consumer Law .

Question 14

How long does a refund take?

Accepted Answer

Once our warehouse receives and inspects the returned item, approved refunds are processed within 5–10 business days back to your original payment method.

Question 15

Are there fees for returning an item?

Accepted Answer

For change-of-mind returns, a 10% restocking fee applies to cover logistical processing, and original shipping costs are non-refundable. Return shipping for change-of-mind is at the customer's expense. If an item is faulty, damaged on arrival, or incorrect , return shipping is fully covered by us with no restocking fees in accordance with Australian Consumer Law.

Question 16

Is it safe to shop on your website?

Accepted Answer

Absolutely. We use industry-standard SSL encryption and partner with Stripe for secure payment processing. We never store your credit card details on our servers.

Question 17

How can I contact you?

Accepted Answer

The best way to reach us is via email at support@atechwarehouse.com.au . As a digital-first business, this allows us to track your queries and provide faster resolutions.

Question 18

Where is Atech Warehouse located?

Accepted Answer

We are a proudly Brisbane-owned and operated business. While we operate as an online-exclusive warehouse to keep our prices low, our support team is based right here in Queensland.

Question 19

Can I return an item if I change my mind?

Accepted Answer

Yes! We offer a 14-day Change of Mind return policy. The item must be unopened, in its original packaging, and in re-sellable condition.

Question 20

What is not covered by the warranty?

Accepted Answer

The warranty does not cover normal wear and tear, damage from improper assembly, or misuse. Please ensure you follow the included assembly and maintenance guides carefully.

Question 21

Why did I receive only one part of my order?

Accepted Answer

To ensure the fastest delivery, items may be dispatched from different specialized warehouses. If you ordered multiple items, they might arrive in separate packages at different times.

Question 22

Do you deliver to PO Boxes?

Accepted Answer

Small items handled by Australia Post can be delivered to PO Boxes. However, large or bulky items (such as furniture or gym equipment) require a physical street address for delivery.

Question 23

Which couriers do you use?

Accepted Answer

We partner with a network of trusted Australian couriers, including Australia Post, Aramex, Allied Express, and StarTrack , to ensure your items are handled by the best specialist for their size and weight.

Question 24

How long will it take for my order to be dispatched?

Accepted Answer

Most orders are processed and dispatched from our local distribution centers within 1–2 business days . You will receive a tracking number via email as soon as your parcel is on its way.

Frequently Asked Questions

Fast Dispatch

14-Day Returns*

Warranty on Selected Items

Secure Payments