Privacy Policy

1. What Personal Information We Collect

We collect the following types of personal information:

1. Identity information: name, email address, phone number, delivery and billing addresses
2. Payment information: payment card details (processed securely by Stripe — we do not store full card numbers on our servers)
3. Account information: username, password (encrypted), marketing preferences, order history
4. Technical information: IP address, browser type and version, device type, operating system, referral URLs
5. Usage information: pages visited, products viewed, search queries, click patterns, time spent on pages
6. Cookies and tracking data: cookies, web beacons, and information collected by analytics and advertising tools (see Section 8)

2. How We Collect Personal Information

We collect personal information in the following ways:

1. Directly from you: when you create an account, place an order, subscribe to our newsletter, complete a form, contact us, or otherwise provide your information
2. Automatically: when you browse our website, through cookies, log files, and similar technologies (see Section 8)
3. From third parties: from payment processors (Stripe), delivery partners, and analytics providers

3. Why We Collect and Use Your Information

We use your personal information for the following purposes:

1. Processing and fulfilling your orders, including payment processing, shipping, and delivery
2. Creating and managing your account
3. Providing customer support and responding to your enquiries
4. Sending order confirmations, shipping updates, and transactional communications
5. Sending marketing communications (only with your consent — see Section 6)
6. Improving our website, products, and services through analytics
7. Detecting and preventing fraud, security incidents, and unauthorised access
8. Complying with legal obligations

4. Who We Share Your Information With

We may share your personal information with the following third parties:

1. Payment processors: Stripe (USA) — for secure payment processing
2. Delivery partners: Australia Post, courier services — to deliver your orders
3. Dropship suppliers: DropshipZone (Australia) — for fulfilment of products (order details only, no payment information)
4. Analytics providers: Google Analytics (USA) — to understand website usage
5. Advertising platforms: Meta/Facebook (USA) — for marketing and remarketing (only if you have consented to marketing)
6. Email service providers: for sending transactional and marketing emails
7. Hosting providers: Vercel (USA) — for website hosting and infrastructure

We do not sell your personal information to third parties.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

1. Encryption of data in transit (SSL/TLS) and at rest
2. Secure payment processing through Stripe (PCI DSS compliant)
3. Access controls and authentication for our systems
4. Regular security assessments

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order and transaction records are retained for a minimum of 7 years for tax and legal compliance.

6. Direct Marketing and Opt-Out

We may send you marketing communications about our products, offers, and services if you have consented to receive them. You can:

1. Opt out at any time by clicking the unsubscribe link in any marketing email
2. Update your marketing preferences in your account settings
3. Contact us at support@atechwarehouse.com.au to opt out

We will process your opt-out request within 5 business days, as required by the Spam Act 2003 (Cth). Opting out of marketing will not affect transactional communications related to your orders.

7. Accessing and Correcting Your Information

You have the right to:

1. Request access to the personal information we hold about you
2. Request correction of any inaccurate, incomplete, or out-of-date information

To make a request, please contact us at support@atechwarehouse.com.au. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse site usage, and assist in our marketing efforts. The main types of cookies we use are:

1. Essential cookies: required for the website to function (e.g., shopping cart, login sessions)
2. Analytics cookies: Google Analytics — helps us understand how visitors use our site
3. Marketing cookies: Meta Pixel — used for remarketing and measuring advertising effectiveness

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

For more information about how Google uses data, visit https://policies.google.com/technologies/partner-sites.

For more information about how Meta uses data, visit https://www.facebook.com/privacy/policy/.

9. Overseas Disclosure

We may disclose your personal information to overseas recipients in the following countries:

1. United States: Stripe (payment processing), Google (analytics), Meta/Facebook (advertising), Vercel (hosting)

These entities are subject to privacy obligations or are subject to similar privacy laws in their respective jurisdictions. We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

10. Your Rights Under Australian Privacy Principles

Under the Privacy Act 1988 (Cth), you have the right to:

1. Know what personal information we collect and how it is used
2. Request access to your personal information
3. Request correction of your personal information
4. Complain if you believe we have breached the APPs

11. How to Make a Complaint

If you believe we have breached the Privacy Act 1988 or the APPs, you may lodge a complaint with us by contacting support@atechwarehouse.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

1. Website: www.oaic.gov.au
2. Phone: 1300 363 992
3. Email: enquiries@oaic.gov.au

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

1. Email: support@atechwarehouse.com.au
2. ABN: 84 148 732 375