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Warranty, Return & Refund Policy

Last updated: 5 October 2026 at 11:47 am

12-Month Warranty on selected items*Standard local coverage on selected products for your peace of mind.
14-Day Change of Mind*Return unused items in original packaging within 14 days. A 10% restocking fee applies to change-of-mind returns — full terms apply.
Brisbane Based SupportProudly AU owned with local support for fast resolutions.
Fast DispatchOrders typically dispatched in 24–48 hours (excl. weekends and public holidays) with tracking.
ACL GuaranteesOur goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Ensuring a Successful Delivery

To keep our prices competitive, we rely on accurate delivery information. Please double-check your address at checkout.

  • Incorrect Addresses: If a parcel is returned to our distribution center due to an incorrect or incomplete address provided at checkout, a Return to Sender (RTS) fee will apply.
  • Unclaimed Parcels: If a parcel is not collected from the local post office or courier depot within the required timeframe and is returned to us, it is treated as an RTS event.
Resolution Options:
  • Redelivery: We are happy to ship the item again! You will simply need to cover the RTS fee + the new shipping cost.
  • Refund: If you prefer not to have the item redelivered, we will issue a refund minus the RTS fee, the original shipping cost (if applicable), and a 10% restocking fee.

3-Step Resolution (Damaged Items)

If your order isn't perfect, we’ll fix it fast. Just follow these 3 quick steps to help us resolve your issue as quickly as possible:

The 'Proof'
Snap clear photos of the product, packaging, and shipping label. This helps us understand the issue and speeds up the resolution process.
The 'Action'
Record a 10-second video for functional or electronic faults. Show the product in use and highlight the issue. This visual evidence allows us to assess the problem accurately and provide a faster solution.
The 'Circle'
Circle missing parts in your manual and send us a photo. This helps us identify exactly what's missing and ensures we send you the correct replacement parts without delay.

Change of Mind Policy

Our Commitment to Competitive Pricing

At Atech Warehouse, our mission is to provide premium products at highly competitive prices. To maintain our competitive pricing model, we operate on thin margins and high-volume efficiency. We understand that sometimes a product may not be the right fit for your space, and we are happy to facilitate a return under the following logistical conditions:

Return Eligibility Checker

Why are you looking to return your item?

How to Initiate a Return

Contact our support team at support@atechwarehouse.com.au to receive a Return Authorization (RA) number.

Please do not send items back to the address on your shipping label without an RA number, as our automated sorting systems will be unable to identify your return.

Shipping Note: We strongly recommend using a tracked shipping service for all returns. As the sender, the item remains your responsibility until it is successfully received and scanned in at our distribution centre. Items lost or damaged during return transit cannot be processed for a refund.

For More Information

Continue reading our full policy below for detailed information on warranty coverage, return conditions, and our commitment to customer satisfaction. If you have any questions or need assistance, please don't hesitate to contact our support team at support@atechwarehouse.com.au.

Atech Warehouse (ABN 84 148 732 375) ("we", "us", "our") is committed to ensuring your satisfaction with every purchase. We comply with the Australian Consumer Law (ACL) and provide the following warranty, return, and refund policies.

1. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

A product has a major failure when:

  1. It is unsafe
  2. It is significantly different from its description, sample, or demonstration model
  3. It has a defect that would have stopped a reasonable consumer from purchasing it had they known about it
  4. It is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time

2. 12-Month Limited Warranty (Selected Products Only)

​A 13-month warranty applies only to selected products where explicitly stated on the individual product listing page. For eligible items, this coverage takes effect from the date of delivery and covers manufacturing defects in materials and workmanship under normal domestic use. Products that do not explicitly state warranty coverage on their listing are not covered by this store warranty, but remain fully protected by statutory guarantees under the Australian Consumer Law.

​The warranty does not cover:

  1. ​Normal wear and tear
  2. ​Damage caused by misuse, neglect, improper assembly, or accidents
  3. ​Unauthorised modifications, alterations, or repairs
  4. ​Commercial, trade, or industrial use of domestic products

3. 14-Day Change of Mind Policy

If you change your mind, we offer a 14-day return period from the date of delivery subject to the following terms:

  1. The product must be unused, unopened, and in its original, undamaged retail packaging with all accessories and manuals.
  2. A 10% restocking fee applies to cover warehouse inspection and restocking costs.
  3. Original shipping fees are non-refundable, and return shipping is at the customer's expense.
  4. Excluded items: Bedding, mattresses, personal care products, and assembled furniture cannot be returned for change of mind.

4. Return Authorisation (RA) & Supplier Hubs

Important: Products dispatch from distributed supplier and warehouse hubs across Australia. Do not return any item to the address printed on your delivery label.

To initiate a return, contact us at support@atechwarehouse.com.au to receive an official Return Authorisation (RA) Number and designated warehouse destination. Returns sent without an RA number cannot be processed.

5. Incorrect Address & Return to Sender (RTS)

Please double-check your shipping address at checkout. If a parcel is returned to sender due to an incorrect/incomplete address or failure to collect from a courier depot:

  1. Redelivery: Customer covers the carrier RTS fee + new shipping fee.
  2. Refund: We will refund the purchase price minus the RTS fee, original postage, and 10% restocking fee.

6. 3-Step Transit Damage Resolution

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

  1. Photos: Clear pictures of the parcel box, shipping label, and damaged item.
  2. Video: A 10-second video demonstrating any electrical or functional fault.
  3. Parts: Circle missing parts on the included assembly manual diagram.

7. Contact Us

  1. Email: support@atechwarehouse.com.au
  2. ABN: 84 148 732 375