Atech Warehouse (ABN 84 148 732 375) ("we", "us", "our") is committed to ensuring your satisfaction with every purchase. We comply with the Australian Consumer Law (ACL) and provide the following warranty, return, and refund policies.
1. Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
A product has a major failure when:
- It is unsafe
- It is significantly different from its description, sample, or demonstration model
- It has a defect that would have stopped a reasonable consumer from purchasing it had they known about it
- It is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time
If a product fails to meet a Consumer Guarantee, we will provide a remedy in accordance with the ACL. Nothing in this policy limits, excludes, or modifies the Consumer Guarantees.
2. Faulty, Damaged, or Incorrectly Supplied Products
If you receive a product that is faulty, damaged on arrival, or incorrectly supplied, please contact us within a reasonable time of discovering the issue. We will assess the problem and provide a remedy in accordance with the ACL.
To help us assess your claim, please provide:
- Your order number
- A description of the issue
- Clear photos or video of the product showing the fault or damage
For faulty products, we will cover the cost of return shipping. Do not dispose of the product before we have assessed your claim — if the product is disposed of before assessment, we may be unable to provide a remedy.
You may be entitled to a remedy at your choice, including:
- A refund
- A replacement
- A repair
For a major failure, you may choose a refund or replacement as your remedy. For other failures, we may choose the remedy (repair or replacement) unless it would cause you significant inconvenience.
3. Change of Mind Returns
If you have changed your mind about a product, we offer a 14-day change of mind return period from the date of delivery, subject to the following conditions:
- The product must be unused, unopened, and in its original packaging
- The product must be in a resalable condition
- Proof of purchase (order confirmation or receipt) must be provided
Change of mind returns are subject to a restocking fee of 10% of the product price to cover inspection, repackaging, and restocking costs.
Delivery fees are non-refundable for change of mind returns. Return shipping for change of mind returns is at the customer's expense.
Change of mind returns do not apply to:
- Perishable goods
- Personalised or custom-made items
- Items that have been used, installed, or damaged by the customer
- Items without original packaging
4. Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us within 10 business days of the dispatch notification so we can investigate. We will work with our delivery partners to resolve the issue, which may include re-shipping the order or issuing a refund.
5. Refund Process
If you are entitled to a refund under this policy or the ACL, the refund will be processed to your original payment method within 5–10 business days of our approval.
If the original payment method is no longer available, we will work with you to arrange an alternative refund method.
6. 12-Month Warranty
In addition to your rights under the ACL, we offer a 12-month warranty on selected products from the date of delivery. This warranty covers defects in materials and workmanship under normal use.
The 12-month warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, neglect, or accidents
- Damage caused by unauthorised modifications or repairs
- Products used for purposes other than their intended use
To make a warranty claim, contact us at support@atechwarehouse.com.au with your order number and a description of the issue.
7. Contact Us
If you have any questions about this policy or wish to make a return or claim, please contact us:
- Email: support@atechwarehouse.com.au
- ABN: 84 148 732 375
We will respond to your enquiry within 2 business days.