Atech Warehouse (ABN 84 148 732 375) ("we", "us", "our") provides this website and its services subject to the following terms and conditions. By accessing or using our website, you agree to be bound by these terms.
1. Definitions
- "Website" refers to atechwarehouse.com.au.
- "Customer", "you", "your" refers to any individual or entity using the Website or purchasing products.
- "Products" refers to all goods listed for sale on the Website.
- "Consumer Guarantees" refers to the guarantees provided under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
2. About Us
We are an online retailer based in Brisbane, Queensland, Australia. Our ABN is 84 148 732 375.
3. Acceptance of Terms
By browsing, accessing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use this Website.
4. Products and Services
We sell a curated range of products through our online store. Product descriptions, images, and specifications are provided for general information purposes. While we make every effort to ensure accuracy, minor variations in colour, dimensions, or appearance may occur.
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
5. Orders and Contract Formation
When you place an order on our Website, you are making an offer to purchase the products in your order. An order is not a binding contract until payment is verified and the parcel is prepared for dispatch.
We may accept or decline any order at our discretion, including cases where:
- The product is out of stock or discontinued
- A clerical pricing or product description error has occurred
- We suspect the order is fraudulent or unauthorized
If we cancel your order after payment has been processed, we will issue a full refund immediately.
6. Pricing and Payment
All prices listed on the Website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).
We accept payment via the methods displayed at checkout, processed securely through Stripe (PCI-DSS Level 1 compliant). Payment must be received in full before your order is dispatched.
7. Shipping, Dispatch & Delivery Policies
We ship to addresses across Australia utilizing Australia Post and national freight networks (including Allied Express, Direct Freight, and specialized courier services).
7.1 Dispatch SLA
Standard orders typically dispatch within 24 to 48 business hours (Monday to Friday, excluding weekends and Queensland/national public holidays).
7.2 Delivery Timeframes & Supplier Hierarchy
Standard delivery times are estimated at 5 to 10 business days post-dispatch for major metropolitan areas (Sydney, Melbourne, Brisbane, Adelaide). Regional, rural, and remote areas may require additional transit time.
Supplier & Bulky Item Precedence: Certain products, bulky furniture, oversized equipment, or items fulfilled directly from partner supplier logistics centers (including fulfillment hubs) operate under dedicated supplier dispatch windows, specialized freight requirements, or postcode delivery exclusions.
Where a product listing contains specific shipping, delivery, or regional availability terms in its product description or specifications, those product-specific terms take precedence over general site-wide shipping estimates.
7.3 Address Accuracy & Delivery Acceptance
You are responsible for ensuring the delivery address provided at checkout is complete and accurate. If an order is returned to us due to an incorrect address or failure to collect from a depot, Return to Sender (RTS) fees and redelivery costs will apply.
Carriers may exercise Authority to Leave (ATL) in a safe location if unattended. Risk of loss passes to you upon confirmed carrier delivery scan.
8. Consumer Guarantees Under Australian Consumer Law
Under the Australian Consumer Law (ACL), products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
9. Returns, Refunds, and Exchanges
Please refer to our Warranty, Return and Refund Policy for full details. Change of mind returns are accepted within 14 days of delivery, subject to a 10% restocking fee, original delivery fee deduction, and customer-funded tracked return shipping.
10. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of Atech Warehouse or its licensors and is protected by Australian and international copyright and trademark laws.
11. Limitation of Liability
To the maximum extent permitted by law, our liability is limited to the remedies set out under the Australian Consumer Law (replacement, repair, or refund of the purchase price). We are not liable for any indirect, incidental, or consequential loss.
12. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.
13. Contact Us
- Email: support@atechwarehouse.com.au
- ABN: 84 148 732 375
